Data Deletion

This page explains how to have data collected through Kudavo deleted. What is stored and for how long is described in the Privacy Policy.

If you left a review

1. Ask the store. The store that asked for your review controls it. When a store passes your request to Shopify, Shopify tells Kudavo and we delete your reviews, voice notes, photos, videos, transcripts, conversations and review requests for that store.
2. Or write to us at [email protected] with the WhatsApp number you used and the store’s name. We confirm the request with the store and delete the same data, within 30 days at the latest.

We keep only your opt-out record, if you asked not to receive review requests, so that you are not contacted again. Ask us if you want that removed too.

To stop review requests without deleting anything, choose the opt-out option in the WhatsApp chat.

If you are a store

• Single reviews: reject or delete them in the Kudavo admin.
• Everything: uninstall Kudavo from your Shopify admin. About 48 hours later Shopify asks us to erase your store’s data, and we delete all reviews, media files, conversations, requests, opt-outs, your WhatsApp connection and your store record.
• Sooner, or a copy first: write to [email protected] from your store’s account email.

WhatsApp and Meta

Messages also pass through WhatsApp. Deleting data at Kudavo does not delete the chat from your phone or from WhatsApp; you can delete the chat in WhatsApp yourself.